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Client Charter

Client Charter

Our commitment to you is unparalleled levels of client service!

Client Charter

OUR COMMITMENT TO YOU

  • We will help you make the right financial decision, not just sell you our products
  • We will communicate with you openly and in a transparent way, giving you accurate and comprehensive information
  • We will behave with honesty, integrity, care and diligence
  • We will treat you with respect and courtesy
  • We will protect all your confidential information and will not share it with third parties
  • We will comply with all laws, rules and regulations of the UAE
  • We will welcome your feedback and suggestions to improve our services and provide you with several channels to communicate with us
  • We will attend to your complaints in a timely manner and provide you with a resolution within 3 working days
  • We will share your feedback and complaints with senior management and improve our services to meet your future expectations.

 

YOUR VOICE MAKES US BETTER AT WHAT WE DO

  • Please answer our queries in a timely manner to ensure services are delivered to you within the agreed time
  • Please provide written responses for all critical matters that need urgent attention
  • Please respond to our surveys to help us measure your satisfaction and improve our services.

 

CLIENT FEEDBACK AND SUGGESTION CHANNELS
Toll Free Line: 800233
International line: +97124018555
Email: Info@adf.ae
Website: www.adf.ae
Head Quarters Office: 7th floor, Aldar Head Quarters, Al Raha Beach, Abu Dhabi, UAE.
Service Centre branch: 9th floor, Office No. 902, Al Habtoor Business Tower, Al Sufouh Road, Dubai Marina, Dubai, UAE.
From 08:30 AM to 05:00 PM Sunday to Thursday

“At Abu Dhabi Finance, we aspire to offer unparalleled levels of client service, which is embedded as a core value of our organization. Our aim is to exceed expectations with accuracy and transparency, providing clients with all the information necessary to ensure they won’t encounter any hidden costs or surprises.
Finally, we strive to consistently maintain the highest standards of ethical conduct – working to earn our clients’ trust, day in and day out. ”
Christopher Taylor
Chief Executive Officer