CLIENT SERVICE

A Service Promise
Our Service Promise ensures doing business with us is a pleasure. We aim to deliver this promise at every step of the journey within the mortgage process.

Easy Access at your convenience: A world class Call Centre
You can get in touch with us 6 days a week (8am-8pm Sat-Thurs) through ADF Gateway, our world class Call Center, which offers an individual and personalised service by skilled staff.

Excellence from the beginning: A Mortgage Advisor you can rely on
From the very start, our experienced and knowledgeable Mortgage Advisor will provide you with expert advice and total transparency in finding you the best mortgage solutions. Our team of handpicked Mortgage Advisors can meet you at your convenience throughout the UAE at any time 7 days a week. These Mortgage Advisors have been specially trained to provide you with unrivalled service and their compensation is directly linked to the quality of the service they provide.

Partnership as your needs change: A dedicated Mortgage Companion
Once your Mortgage has been approved we will provide you a dedicated Mortgage Companion to explain the Mortgage Offer and help with property transfers when required. Your Mortgage Companion will be on hand to assist you should you have any queries throughout your partnership with Abu Dhabi Finance.

Memorable service guaranteed – Our Client Ambassador Team
Abu Dhabi Finance has created a Client Ambassador Team to ensure that our service promise is upheld at all times. The role of the team is to constantly monitor every aspect of a client’s interaction with Abu Dhabi Finance and recommend areas for improvement. The team proactively seeks client feedback to ensure the highest standards of service and professionalism are maintained.